Support & Service

Your energy. In view.

GoodWe SEMS monitoring helps you understand your system’s generation, storage, and energy use.

GoodWe

SEMS monitoring

See how your system is performing.

Stay connected to your system.

View your available system data through GoodWe’s portal or app. The information and controls available depend on your installed equipment and account permissions.

Open SEMS portal

Get the monitoring app

Use GoodWe’s official monitoring page for the current app and regional download options.

Official app download options ↗

A little help getting connected.

My system appears offline.

Check your internet connection and the communication device’s status lights. Follow the model-specific manual. Do not open the inverter or make electrical changes.

Where do I get a monitoring account?

Ask your installer to confirm which monitoring platform and account are linked to your system. Use the official portal’s account recovery if you have forgotten your password.

The readings do not look right.

Check the time period and whether the data has refreshed. Record the model, serial number, and a screenshot, then contact technical support.

Can Tarkeez access my system?

Any remote access depends on your permissions and the monitoring setup. Discuss the required access directly with the support team.

Ready to plan your solar system?

Get an estimate or speak with our local team.